Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Another 5 star experience
Professional, respectful & a pleasure to deal with. Very pleased and thankful for his assistance.
Carrie B, Medford, NY
Outstanding employee
Mark is knowledgeable. I would HIGHLY recommend him as an asset to your company. He was the initial tech in my repair. He was the one who, 131 days later, yes you read that correctly -131 days- to pick up the parts that were unable to be used. I'm impressed with Mark. HOWEVER, Your company, on the other hand, is a disaster. From your bot voice to your phone system, to your overseas operators who may speak English but do not understand English, to your overpriced and underwhelming inventory of replacement appliances. You have no customer service. No one can speak to supervisor. And every little step takes 72 hours. Your communication between and within your departments is horrendous. You purposely do not want anyone to speak with an American based associate. One person in charge of a repair from start to finish could have realized a problem 2 1/2 months ago. 4 damaged in transit tub assemblies and 4 months later you had a light bulb moment. Congratulations TRANSFORMCO., you've lost my trust. But you don't care. Your customers are not important. Only their money.
Stephen T, Freehold, NJ
Professional and compassionate
Technicians are great. Takes a long time on the phone to get an appointment but the technician service is excellent.
Nancy A, Murrieta, CA
Dish washer
Always excellent service by Mr. Vic He always do a excellent job on all my appliances
Demetral R, Mesquite, TX
Dishwasher Repair
Pleasant and professional. Did not rush through the job and made sure the appliance was repaired before leaving.
Deann J, Detroit, MI
Review of Hercules P
Hercules was on time and as he always has been very courteous. He is knowledgeable and careful with my appliance. He completed the part installation and left everything in place. I wish it was possible to have Hercules every time I need service.
John F, Alta Loma, CA
Great service Tech.
As great as Glenn is, I am not happy with Sears Home Service. I had to wait beyond what I deem a reasonable time. If it had been a freezer, all would have been lost, and you don't cover loss.
Scott O, Valencia, PA
Service tech
Very knowledgeable Very professional and on time Great guy to work with
Melanie G, Rockport, TX
Service
Jonathan, the technician did a quick and efficient job with the reparation of the refrigerator. However, I also have an upright freezer that is supposed to be repaired. I received the parts already. I have tried to contact someone in Sears repair to let them know, but all I get is the automated system that tells me I have an appointment on April 8th. That date has already passed and I'm still waiting for someone to install the parts. I've tried various times to speak to a human, but all I get it the system that is not helpful.
Samuel C, Canovanas, PR
Owner
Mr Abdul was Very professional man and kind we happy with his service.
Antonio R, Hyattsville, MD
